Does this sound familiar to you? You walk through a shopping mall, you arrive at a hotel, or you visit your dentist, and in an instant you can sense whether the working atmosphere is great or not. If it’s a magnificent place to work, the employees apparently enjoy their work, and the excellent service they deliver comes just naturally and seems genuine.
Last Sunday, I indulged in having brunch at one of my favorite restaurants in Bangkok. I like the place not only because of the great food, but also because of the good atmosphere that is created by their friendly, attentive and in fact happy staff.
As a coach, not only am I sensitive to these “vibes”, I am also keen to figure out what actually creates the positive atmosphere. Ultimately, running a restaurant is still about doing business, and a coach as well as a business owner needs to know what makes customers come back.
Although the place was busy as usual, I had a chance for a quick chat with David, the boss, and I asked him directly what he thinks contributes to the good atmosphere.
He explained to me that a small company is highly depending on every single one in the team. Thus, he says, it is absolutely crucial to take care of his staff first. “Without them, there would be no business.”
Although it sounds pretty obvious, there was something weird for me: I spent most of my working life with rather big companies where we were explicitly told to put customers first…
I have not much experience with small businesses, but as opposed to David’s restaurant, it occurred to me that in big companies people have a possibility to “hide”. If one or more people didn’t give their best consistently, overall the job would still get done, somehow. In a small enterprise, this may not be the case. There, everybody has to “function” at all times, otherwise there may be trouble.
Let me assume that happy employees who enjoy their work produce extraordinary results consistently, just like in that small restaurant in Bangkok to which I and many others keep coming back. Isn’t this then one of the keys to sustainable success?
And if we further assume that in big companies not all employees deliver their best at all times, how much potential lies there underutilized in these large organizations?
What insane results could a global player produce if they unleashed all that potential by putting their employees first, and not their customers or the shareholder value?
Will you dare to make a start in your organization today and put your people first?
Gerrit Pelzer is a Leadership Advisor & Executive Coach who helps leaders create better results through people. If you would like a personal consultation on how you can utilize your and your employees’ full potential contact him now:
phone: +66-2 107 2025